Every Step Of The Way

With over 30 years of implementing successful LIMS solutions in various companies across the UK, we are valued for our excellent support and willingness to assist. We ensure our LIMS solution not only benefits you and your laboratory today, but supports the growth and progression of your business for years to come.

A pre-agreed basic support package is offered to our clients from day one of their LIMS software order. This allows clients to contact the team should they encounter any small ‘teething’ problems after going live. After this basic support, a yearly subscription to our standard support package is advised.

The standard support package allows you:

Free software and help file upgrades within a major edition
Technical support via our Zoho ticket platform and phone during weekday office hours
Access to our Knowedge Hub on Zoho, which provides you with help guides covering our LIMS software. Documents covering more involved processes can also be either requested via the ticket board or accessed where available on the Knowledge Hub.

For further information about AIS LIMS Software Support packages please call +44 (0) 1531 828930 or alternatively email aissupport@ais-lims.com.

Anglia Ruskin University The Salivary Analysis Laboratory within the Department of Psychology

AIS LIMS is now the ‘heart’ of the laboratory dealing as it does with almost every aspect of the saliva samples ‘life cycle’ - from the creation of the barcodes, the entry of the samples into the lab through the analysis of the ELISA data, reporting...

Tata Global Beverages Dr. Andrea Petronda

I found AIS extremely professional. They were able to design and implement a fantastic LIMS which has greatly improved our sample turnaround time. The staff were very helpful and accommodating, willing to offer advice and solutions. AIS have...

Nicholls Colton James Gane

We’re relatively new to the AIS LIMS software as it was installed only six months ago. We will be continually expanding on our user capability over the next few months to get the most out of the software. Through usage we are identifying new...

Every Step Of The Way

Customer Quotes